Privacy Notice

          Herein, the terms “PAYMAYA”, “we”, “us”, and “our” refer to PayMaya Philippines, Inc. together with its employees, directors, affiliates, successors and assigns. PayMaya Philippines, Inc. is a Filipino remittance and electronic money issuer company, duly licensed by the Bangko Sentral ng Pilipinas (BSP).

          PAYMAYA shall use the information collected from the transaction slips or manual/ digital records, including proof of identification submitted, for the purposes of facilitating the application and rendering of services availed by the customer. Customer and transaction information will be processed by PAYMAYA and all of its authorized parties with confidentiality and in conformity with applicable rules and regulations.

          PAYMAYA may use and disclose to its affiliates and its authorized business partners all information contained in the transaction slip or records, as well as information in connection with the transaction including remittance history/behavior, and all personal information for the purpose of reports, data analytics, marketing programs, customer service, improvement of PAYMAYA’s product and services. With customers’ consent, PAYMAYA may send marketing information about its new products and services offering, as well as its affiliates and selected business partners.

          PAYMAYA may also disclose personal information to law enforcement authorities and government agencies and other financial institutions in the course of investigation and prevention of crimes, fraud and money laundering, and other processing or disclosure that may be required under law or regulations.

          PAYMAYA or its accredited business partners shall retain in its custody the transaction slips or manual/ digital records bearing customer information and transaction details in compliance with personal data privacy laws, AML laws and other regulations. PAYMAYA shall ensure that the disclosed information will be retained only for as long as necessary for the fulfillment of the purposes for which the information was obtained or for the establishment, exercise or defense of legal claims, investigation and prevention of crimes, fraud and money laundering, or for legitimate business purposes, or as provided by applicable rules and regulations.

          The Customer is afforded the rights of a data subject under the Data Privacy Act, and PAYMAYA will grant any request made in accordance with such rights unless the Customer’s request is vexatious, inaccurate or unreasonable. Should the customer decide to exercise any of these rights, he/she may send an email to