Frequently Asked Questions (FAQs)

Gusto ko magpadala ng pera through a Smart Padala Agent

  1. Paano mag-send at mag-claim ng pera through a Smart Padala agent?

    There are two ways to choose from:

    DIRECT TO ANOTHER SMART PADALA AGENT

    • How to sendHow to claim
    • 1. Magpunta sa pinakamalapit na Smart Padala agent at mag-fill out ng transaction slip.

      ●  Kung ikaw ay hindi pa registered, ibigay ang transaction details, customer details, at isang (1) primary valid ID.
      ●  Kung ikaw ay registered, ibigay na lamang ang transaction details at isang (1) primary valid ID.

      To know the list of Smart Padala locations, click here.
      To know the list of accepted valid IDs, click here.      1. Pumunta sa pinakamalapit na Smart Padala agent at kunin ang 16-digit Smart Padala account number. Ibigay ito sa iyong sender.

      To know the list of Smart Padala locations, click here.
    • 2. Ibigay ang transaction slip, perang ipapadala, kasama ng service fee.

      To quickly compute service fee, click here.      2. Makatatanggap ka ng confirmation text message with Smart Padala reference number, pagkatapos magpadala ng iyong sender.
    • 3. Makatatanggap ka at iyong receiver ng confirmation text message with the reference number.3. Mag-fill-out ng transaction slip kasama ang reference number na natanggap.

      ●  Kung ikaw ay hindi pa registered, ibigay ang transaction details, customer details, at isang (1) primary valid ID.
      ●  Kung ikaw ay registered, ibigay na lamang ang transaction details, at isang (1) primary valid ID.

      To know the list of accepted valid IDs, click here.
    • 4. Ibigay ang transaction slip para ma-claim ang iyong Smart Padala remittance.

      ●  Siguraduhing tama at kumpleto ang natanggap na pera.
      ●  Libre ang pag-claim!

    DIRECT TO/FROM A SMART MONEY ACCOUNT

    • How to sendHow to receive
      • 1. Para magpadala ng pera gamit ang Smart Money, pumunta sa Smart Menu at piliin ang Smart Money.
      • 2. Piliin ang Transfer and press OK.
      • 3. Piliin ang Others and press OK.
      • 4. I-enter ang mobile number ng receiver or Smart Money account number and press OK.

        *Note: Kapag hindi mahanap ang "Enter Mobile No." sa screen, i-text ang UPDATE MONEY to 343.
      • 5. Press OK kapag ang "Transfer from?" appears on the screen.







      1. Makakatanggap ka ng confirmation text message from Smart Padala na may natanggap ka nang padala.
      • 6. Pumili sa list ng Smart Money Card names and press OK.
      • 7. I-enter ang amount na ipapadala. Gamit ang # instead of a decimal point. Ex: Para i-enter ang 100.50, i-type ang 100#50.

        *Note: Pwede ka magpadala up to P10,000.
      • 8. Lalabas ang confirmation ng transaction mo. Validate na tama ang amount at receiver details, and press OK.
      • 9. I-enter ang 6-digit W-PIN and press OK.
      • 10. Ikaw ay makakatanggap ng free text message na nagsasabi na successful ang iyong transaction.









      2. I-check ang balance. I-verify ang natanggap na pera.
    Para malaman kung magkano ang Smart Padala fees, Click here.

  2. Saan may Smart Padala Agent?

    Para mahanap ang pinakamalapit na Smart Padala agent, click here.

  3. Magkano ang fees para mag send ng remittance sa Smart Padala Agent?

    Effective August 1, 2017, Smart Padala customers using the remittance service will only be charged when sending. Claiming of remittance will be free of charge. Service fee will be as follows:


    Amount Minimum Maximum
    Service Fee
    1.00 1,000.00 30.00
    1,000.01 1,500.00 45.00
    1,500.01 2,000.00 60.00
    2,000.01 2,500.00 75.00
    2,500.01 3,000.00 90.00
    3,000.01 3,500.00 105.00
    3,500.01 4,000.00 120.00
    4,000.01 4,500.00 135.00
    4,500.01 5,000.00 150.00
    5,000.01 5,500.00 165.00
    5,500.01 6,000.00 180.00
    6,000.01 6,500.00 195.00
    6,500.01 7,000.00 210.00
    7,000.01 7,500.00 225.00
    7,500.01 8,000.00 240.00
    8,000.01 8,500.00 255.00
    8,500.01 9,000.00 270.00
    9,000.01 9,500.00 285.00
    9,500.01 10,000.00 300.00
    10,000.01 10,500.00 315.00
    10,500.01 11,000.00 330.00
    11,000.01 11,500.00 345.00
    11,500.01 12,000.00 360.00
    12,000.01 12,500.00 375.00
    12,500.01 13,000.00 390.00
    Amount Minimum Maximum
    Service Fee
    13,000.01 13,500.00 405.00
    13,500.01 14,000.00 420.00
    14,000.01 14,500.00 435.00
    14,500.01 15,000.00 450.00
    15,000.01 15,500.00 465.00
    15,500.01 16,000.00 480.00
    16,000.01 16,500.00 495.00
    16,500.01 17,000.00 510.00
    17,000.01 17,500.00 525.00
    17,500.01 18,000.00 540.00
    18,000.01 18,500.00 555.00
    18,500.01 19,000.00 570.00
    19,000.01 19,500.00 585.00
    19,500.01 20,000.00 600.00
    20,000.01 20,500.00 615.00
    20,500.01 21,000.00 630.00
    21,000.01 21,500.00 645.00
    21,500.01 22,000.00 660.00
    22,000.01 22,500.00 675.00
    22,500.01 23,000.00 690.00
    23,000.01 23,500.00 705.00
    23,500.01 24,000.00 720.00
    24,000.01 24,500.00 735.00
    24,500.01 25,000.00 750.00
    Amount Minimum Maximum
    Service Fee
    25,000.01 25,500.00 765.00
    25,500.01 26,000.00 780.00
    26,000.01 26,500.00 795.00
    26,500.01 27,000.00 810.00
    27,000.01 27,500.00 825.00
    27,500.01 28,000.00 840.00
    28,000.01 28,500.00 855.00
    28,500.01 29,000.00 870.00
    29,000.01 29,500.00 885.00
    29,500.01 30,000.00 900.00
    30,000.01 30,500.00 915.00
    30,500.01 31,000.00 930.00
    31,000.01 31,500.00 945.00
    31,500.01 32,000.00 960.00
    32,000.01 32,500.00 975.00
    32,500.01 33,000.00 990.00
    33,000.01 33,500.00 1,005.00
    33,500.01 34,000.00 1,020.00
    34,000.01 34,500.00 1,035.00
    34,500.01 35,000.00 1,050.00
    35,000.01 35,500.00 1,065.00
    35,500.01 36,000.00 1,080.00
    36,000.01 36,500.00 1,095.00
    36,500.01 37,000.00 1,110.00
    37,000.01 37,500.00 1,125.00
    Amount Minimum Maximum
    Service Fee
    37,500.01 38,000.00 1,140.00
    38,000.01 38,500.00 1,155.00
    38,500.01 39,000.00 1,170.00
    39,000.01 39,500.00 1,185.00
    39,500.01 40,000.00 1,200.00
    40,000.01 40,500.00 1,215.00
    40,500.01 41,000.00 1,230.00
    41,000.01 41,500.00 1,245.00
    41,500.01 42,000.00 1,260.00
    42,000.01 42,500.00 1,275.00
    42,500.01 43,000.00 1,290.00
    43,000.01 43,500.00 1,305.00
    43,500.01 44,000.00 1,320.00
    44,000.01 44,500.00 1,335.00
    44,500.01 45,000.00 1,350.00
    45,000.01 45,500.00 1,365.00
    45,500.01 46,000.00 1,380.00
    46,000.01 46,500.00 1,395.00
    46,500.01 47,000.00 1,410.00
    47,000.01 47,500.00 1,425.00
    47,500.01 48,000.00 1,440.00
    48,000.01 48,500.00 1,445.00
    48,500.01 49,000.00 1,470.00
    49,000.01 49,500.00 1,485.00
    49,500.01 50,000.00 and above 1,500.00

    *For the latest service fee in Quezon and Bicol Region, please click here.

  4. Magkano ang magpatop-up o mag-encash sa Smart Padala agents using my Smart Money account?

    Effective August 1, 2017, ang fees para mag top-up o mag-encash gamit ang iyong Smart Money at any Smart Padala agent ay P15 for the first P1,000. Magdagdag lang ng P7.50 for every additional P500 na top-up o encashment amount. Walang charge o fee sa pagtanggap ng funds sa Smart Money. See top-up and encashment fees below:


    Amount Minimum Maximum
    Service Fee
    1.00 1,000.00 15.00
    1,000.01 1,500.00 22.50
    1,500.01 2,000.00 30.00
    2,000.01 2,500.00 37.50
    2,500.01 3,000.00 45.00
    3,000.01 3,500.00 52.50
    3,500.01 4,000.00 60.00
    4,000.01 4,500.00 67.50
    4,500.01 5,000.00 75.00
    5,000.01 5,500.00 82.50
    5,500.01 6,000.00 90.00
    6,000.01 6,500.00 97.50
    6,500.01 7,000.00 105.00
    7,000.01 7,500.00 112.50
    7,500.01 8,000.00 120.00
    8,000.01 8,500.00 127.50
    8,500.01 9,000.00 135.00
    9,000.01 9,500.00 142.50
    9,500.01 10,000.00 150.00
    10,000.01 10,500.00 157.50
    10,500.01 11,000.00 165.00
    11,000.01 11,500.00 172.50
    11,500.01 12,000.00 180.00
    12,000.01 12,500.00 187.50
    12,500.01 13,000.00 195.00
    Amount Minimum Maximum
    Service Fee
    13,000.01 13,500.00 202.50
    13,500.01 14,000.00 210.00
    14,000.01 14,500.00 217.50
    14,500.01 15,000.00 225.00
    15,000.01 15,500.00 232.50
    15,500.01 16,000.00 240.00
    16,000.01 16,500.00 247.50
    16,500.01 17,000.00 255.00
    17,000.01 17,500.00 262.50
    17,500.01 18,000.00 270.00
    18,000.01 18,500.00 277.50
    18,500.01 19,000.00 285.00
    19,000.01 19,500.00 292.50
    19,500.01 20,000.00 300.00
    20,000.01 20,500.00 307.50
    20,500.01 21,000.00 315.00
    21,000.01 21,500.00 322.50
    21,500.01 22,000.00 330.00
    22,000.01 22,500.00 337.50
    22,500.01 23,000.00 345.00
    23,000.01 23,500.00 352.50
    23,500.01 24,000.00 360.00
    24,000.01 24,500.00 367.50
    24,500.01 25,000.00 375.00
    Amount Minimum Maximum
    Service Fee
    25,000.01 25,500.00 382.50
    25,500.01 26,000.00 390.00
    26,000.01 26,500.00 397.50
    26,500.01 27,000.00 405.00
    27,000.01 27,500.00 412.50
    27,500.01 28,000.00 420.00
    28,000.01 28,500.00 427.50
    28,500.01 29,000.00 435.00
    29,000.01 29,500.00 442.50
    29,500.01 30,000.00 450.00
    30,000.01 30,500.00 457.50
    30,500.01 31,000.00 465.00
    31,000.01 31,500.00 472.50
    31,500.01 32,000.00 480.00
    32,000.01 32,500.00 487.50
    32,500.01 33,000.00 495.00
    33,000.01 33,500.00 502.50
    33,500.01 34,000.00 510.00
    34,000.01 34,500.00 517.50
    34,500.01 35,000.00 525.00
    35,000.01 35,500.00 532.50
    35,500.01 36,000.00 540.00
    36,000.01 36,500.00 547.50
    36,500.01 37,000.00 555.00
    37,000.01 37,500.00 562.50
    Amount Minimum Maximum
    Service Fee
    37,500.01 38,000.00 570.00
    38,000.01 38,500.00 577.50
    38,500.01 39,000.00 585.00
    39,000.01 39,500.00 592.50
    39,500.01 40,000.00 600.00
    40,000.01 40,500.00 607.50
    40,500.01 41,000.00 615.00
    41,000.01 41,500.00 622.50
    41,500.01 42,000.00 630.00
    42,000.01 42,500.00 637.50
    42,500.01 43,000.00 645.00
    43,000.01 43,500.00 652.50
    43,500.01 44,000.00 660.00
    44,000.01 44,500.00 667.50
    44,500.01 45,000.00 675.00
    45,000.01 45,500.00 682.50
    45,500.01 46,000.00 690.00
    46,000.01 46,500.00 697.50
    46,500.01 47,000.00 705.00
    47,000.01 47,500.00 712.50
    47,500.01 48,000.00 720.00
    48,000.01 48,500.00 727.50
    48,500.01 49,000.00 735.00
    49,000.01 49,500.00 742.50
    49,500.01 50,000.00 and above 750.00


    *Note: Smart Money users should be able to present their virtual account and/or Smart Money card when availing of top-up or encashment service.

  5. Ano-ano ang mga requirements para makapagpadala o makapag-encash sa Smart Padala Agents?

    Isang valid ID lang ang kailangan para makapagpadala! Para makapag-encash, alamin ang Reference No. ng transaksyon at magdala ng isang Valid ID.

    List of Valid ID’s

    • Passport including those issued by foreign governments
    • Driver’s License
    • Professional Regulation Commission (PRC) ID
    • National Bureau of Investigation (NBI) Clearance
    • Police Clearance
    • Postal ID
    • Voter’s ID
    • Tax Identification Number
    • Barangay Certification
    • Government Service Insurance System (GSIS) E-card
    • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
    • Department of Social Welfare and Development (DSWD) Certification
    • Integrated Bar of the Philippines ID
    • Social Security System
    • Senior Citizen Card
    • Overseas Workers Welfare Administration
    • Seaman’s Book
    • Alien Certification of Registration/Immigrant Certificate of Registration
    • Government Office and GOCC ID e.g Armed Forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)
    • ID Issued by the National Council on Disability Affairs (NCDA);
    • Company ID’s issued by private entities or institutions registered with or supervised or Regulated either by the BSP, SEC or IC; and
    • Philhealth Health Insurance Card ng Bayan

    Hindi lang remittance ang services ng Smart Padala Agents! To find out what other services they offer, click here.

  6. Hanggang kailan valid ang remittance kapag hindi pa ito na-claim?

    Pwedeng i-claim ang remittance sa Smart Padala kahit kailan dahil wala itong expiration date.

    To learn more about receiving Smart Padala click here.

  7. Paano kung wala ako natanggap na text ng Reference Number ko o kung nabura ko ang text message na may Reference Number?

    Makipagugnayan sa Smart Padala agent kung saan nagpadala para makuha ang iyong reference number.

    Sa iba pang katanungan, please call (02) 8-845-7777, 15177 toll-free for SMART and TNT, o 1-800-10-845-7777 toll-free for PLDT domestic.

  8. Ano ang pinagkaiba ng Smart Money at Smart Padala?

    Ang Smart Money ay isang reloadable electronic wallet and prepaid card that can do the following services:

    • Send and receive money
    • Receive remittance from abroad
    • Bills Payment
    • Purchase Airtime load
    • Online Shopping
    • Card Swipe Transactions and ATM Withdrawal (If card is still valid)
    Smart Padala is the domestic remittance service kung saan madali at affordable magpadala ng pera sa mga kapamilya o kamag-anak sa Pilipinas. Kahit anong network pwede ka na magpadala! Pumunta lang sa kahit anong Smart Padala agent na malapit sayo!

    To learn more about Smart Money at Smart Padala, click here.

  9. Ano ang fees at limits ng Smart Money Account?

    SMART Money Account Fees

    • Dormancy Fee
      An account is considered dormant if there is no activity within 5 years
      Effective April 1, 2017:
      Php 30 (Debited from account)

    Smart Money Account Limits

    • Account Balance LimitPhp 50,000.00 (P100,000 for remittance accounts)
    • Wallet to wallet Transaction LimitPhp 10,000.00
    • Max Amount Purchase/dayPhp 50,000.00

    Fees

    • Local fund transfer to a Smart Money accountEffective August 1, 2017, service fee for the first Php1,000 fund transfer will be Php10. Add Php5 for every increment of Php 500 (debited from Smart Money account). Fee does not apply to fund transfers to a Smart Padala agent. Receiving of funds is free of charge.
    • Balance InquiryP 2.50 (debited from airtime)
    • Internet Lock/UnlockP 2.50 (debited from airtime)
    • Reload Money via Mobile BankingP 2.50 (debited from airtime)
    • E-Load*Free
    • PayMaya Top-Up/Encashment0.5% (debited from Smart Money Account)
    • Pay BillsP 2.50 (debited from airtime)
    • Other Phone TransactionsP 2.50 (debited from airtime)

    *Get a 4.5% discount for every transaction, actual value of airtime will be credited.

    To learn more about Smart Money, click here.

  10. May charge ba pag nag-receive ng funds sa Smart Money Account?

    Effective August 1, 2017, ang pag-receive ng funds to your Smart Money account ay free of charge.


Gusto ko maging Smart Padala Agent

  1. Ano ang Smart Padala Agent?

    Ang Smart Padala Agent ay isang tindahan o establishment na tumatanggap at nakakapag-process ng Smart Padala transactions katulad ng:

    • Local Remittance
    • Bills Payment
    • Airtime Load selling
    • Mobile Account/Top-up and Encashment

    Para malaman ang mga detalye sa Smart Padala Agent services, click here.

  2. Ano ang mga benepisyo ng pagiging isang Smart Padala Agent?

    • KA-PARTNER PROGRAM Automatic at hassle-free ang enrollment sa aming Ka-Partner Program.
    • FREE 24/7 CUSTOMER CARE SERVICE Maaaring tumawag sa (02) 845-7777 o sa 15177 gamit ang iyong Smart mobile number.
    • OPERATIONS SUPPORT Nationwide ang coverage ng Smart System Network. Ang aming mga area managers at merchant coordinators ay handang umalalay sa inyong mga pangangailangan.
    • FREE STORE MERCHANDISING SUPPORT May mataas na visibility at foot traffic ang iyong negosyo.
    • MEDIA MILEAGE Ang Smart Padala ay makikita sa iba't ibang media channels katulad ng digital, social media, tv or radyo, out-of-home advertising at mga brand partnerships.
    • PROMOTIONS Mayroong mga seasonal promotions upang mas mapalakas ang sales ng Smart Padala.
    • WALANG FRANCHISE FEE Dahil alam naming importante ang pera ay umiikot sa negosyo, walang franchise o monthly fee na kailangang bayaran!

  3. Sinu-sino ang mga karaniwang customer ng Smart Padala Agent?

    • Mga senders and receivers ng domestic remittance
    • Mga receivers ng international remittance
    • Smart retailers (mga nagpapaload ng Load Wallet nila gamit ang Buy Smart Load)
    • Smart Money/PayMaya accountholders o cardholders

  4. Sinu-sino ang mga pwede maging Smart Padala Agent?

    • Mga existing na tindahan, retailer, establishment o institusyon
    • Mga registered businesses
    • Kahit sino na may stall o tindahan kung saan pwede magpaload o magpaencash ng Smart Money ang mga Smart Money customers

  5. Anu-ano ang mga requirements?

    Small (Sari-Sari Store)

    • Smart Padala Agent Enrollment Form (filled out) and Terms and Conditions
    • Mayor's Permit or Business Permit
    • Valid ID of Authorized Signatory
    • Photo of the store with the store name and store owner
    • BDO Application Form (Kung meron ka nang BDO account)

    Sole Proprietorship
    • Smart Padala Agent Enrollment Form (filled out) and Terms and Conditions
    • DTI Registration
    • Valid ID of Authorized Signatory
    • BDO Letter of Request (Kung meron ka nang BDO account) (1)
    • Mayor's Permit or Business Permit (2)
    • Merchant Info Sheet
    • BIR Certificate of Registration (2)

    Partnership/Corporation
    • Smart Padala Agent Enrollment Form (filled out) and Terms and Conditions
    • Articles of Incorporations/By-Laws
    • SEC Registration
    • Valid ID of Authorized Signatory
    • General Information Sheet
    • Secretary’s Certificate/Board Resolution
    • Merchant Info Sheet
    • BDO Letter of Request (Kung meron ka nang BDO account) (1)
    • Mayor's Permit or Business Permit (2)
    • BIR Certificate of Registration (2)

    (1) – Ito ay isang optional na dokumento na isusumite ng Smart Padala agents na gustong mag-enroll, at mag-avail ng Autosweep Facility.
    (2) – Ang dokumento na ito ay required per branch o store at isusumite sa PayMaya Philippines, Inc. head office ng accredited na Smart Padala agent.

  6. Paano mag-nominate ng Primary Account?

    I-text ang ENROLL<space>CARD<space><16-digit account number> at i-send to: 343

  7. Maaari ba mag-verify kung tama ang Reference No?

    I-text ang CHECK <space> <Reference No.> (Ex. CHECK 1234567890) at i-send to 8890 gamit ang cellphone na naka-link sa iyong Smart Money account. Walang charges sa pag-verify.

  8. Ano ang fees at limits ng Smart Money Account?

    SMART Money Account Fees

    • Dormancy Fee
      An account is considered dormant if there is no activity within 5 years
      Effective April 1, 2017:
      Php 30 (Debited from account)

    Smart Money Account Limits

    • Wallet to wallet Transaction LimitPhp 10,000.00
    • Max Amount Purchase/dayPhp 50,000.00

    Fees

    • Balance InquiryP 2.50 (debited from airtime)
    • Internet Lock/UnlockP 2.50 (debited from airtime)
    • Reload Money via Mobile BankingP 2.50 (debited from airtime)
    • E-Load*Free
    • PayMaya Top-Up/Encashment0.5% (debited from Smart Money Account)
    • Pay BillsP 2.50 (debited from airtime)
    • Other Phone TransactionsP 2.50 (debited from airtime)

    *Get a 4.5% discount for every transaction, actual value of airtime will be credited.

  9. May natanggap ako na Reference Numbers na nagsisimula sa 08 at 53. Ito ba ay Valid Reference Numbers?

    Ang Reference Numbers na ito ay VALID for claiming. Ang mga transactions ay galing sa ating partners tulad ng ECPay, 7-Eleven, Bayad Center, Cebuana Lhuillier, Palawan Pawnshop, Sendah Remit, HAPINOY, PaySwitch, eTap Inc., Global Access, iBayad, GPRS, and POS!BLE.NET.

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