Frequently Asked Questions (FAQs)

Gusto ko magpadala ng pera through SMART Padala

  1. Paano mag-send at mag-receive ng pera through SMART Padala?

    Maaring mag-send ng pera through SMART Padala Centers o gamit ang iyong SMART Money Account.

    Through SMART Padala Centers (Pick-Up Anywhere)

    • How to sendHow to receive
    • 1. Mag-fill out ng iyong transaction slip.
      Ipakita ang iyong Valid ID. Siguraduhing tama ang mobile number ng iyong beneficiary.
      1. Mag-fill out ng iyong transaction slip.
      Ilagay ang natanggap na Reference No. at ipakita ang iyong Valid ID.
    • 2. Pay your SMART Padala transaction.
      Ibigay ang iyong pera na ipapadala and pay the corresponding service fee.
      2. Receive your one-time verification PIN.
      Ikaw ay makakatanggap ng One-TIme verification PIN confirming your reference No. Ipakita ito sa agent.
    • 3. Confirm your transaction slip.
      I-double check ang details and sign your transaction slip. Your beneficiary will receive a confirmation text message with a Reference No. Your Padala is now successful!
      3. Confirm your transaction slip.
      Pirmahan and receive your transaction slip. Siguraduhing tama at kumpleto ang natanggap na pera.
    Malaman kung magkano ang fees sa pag-send at pag-receive! Click here.

    Through SMART Money Account


    How to send
    1. Para magpadala ng pera sa gamit ang Smart Money, pumunta sa Smart Menu at piliin ang SMART Money
    2. Piliin ang Transfer and press OK
    3. Piliin ang Others and press OK
    4. I-enter ang mobile number ng beneficiary or Smart Money account number and press OK
      Note: Kapag hindi mahanap ang “Enter Mobile No.” sa screen, i-text ang UPDATE MONEY to 343.
    5. Press OK kapag ang “Transfer from”? appears on the screen.
    6. Pumili sa list ng Smart Money Card names and press OK.
    7. I-enter ang amount na ipapadala. Gamitin ang # instead of a decimal point. Ex: para i-enter ang 100.50, i-type ang 100#50. Note: Pwede ka magpadala up to P10,000.
    8. Lalabas ang confirmation ng transaction mo. Validate na tama ang amount at beneficiary details, and press OK.
    9. I-enter ang 6-digit W-PIN and press OK.
    10. Ikaw ay makakatanggap ng free text message na nagsasabi na successful ang iyong transaction.

    How to receive (direct to SMART Money account)
    1. Makakatanggap ng confirmation text message from SMART Padala na may natanggap ka na padala.
    2. I-check ang balance. I-verify ang natanggap na pera.
    3. Gamitin na ang natanggap na SMART Padala. Magshopping, magbayad ng bills, magpadala ng pera, o magwithdraw sa pinakamalapit na ATM!

    Ang Smart Money ay hindi lang para sa padala, pwede rin ito sa pag bili ng prepaid airtime, pag bayad ng bills, pang shopping, at iba pa! Click here.

  2. Saan may SMART Padala Center?

    Para mahanap ang pinakamalapit na SMART Padala Center, click here.


    Ang Smart Money ay hindi lang para sa padala, pwede rin ito sa pag bili ng prepaid airtime, pag bayad ng bills, pang shopping, at iba pa! Click here.
  3. Ano ang Pick-Up Anywhere?

    Ang Pick-Up Anywhere ay ang domestic service na pwede ka mag send at receive ng money sa kahit anong mobile network!


    To learn more about Pick-Up Anywhere, click here.
  4. Magkano ang fees para mag send at receive sa Smart Padala?


    Amount Minimum Maximum
    Service Fee
    - 1,000.00 25.00
    1,000.01 1,500.00 37.50
    1,500.01 2,000.00 50.00
    2,000.01 2,500.00 62.50
    2,500.01 3,000.00 75.00
    3,000.01 3,500.00 87.50
    3,500.01 4,000.00 100.00
    4,000.01 4,500.00 112.50
    4,500.01 5,000.00 125.00
    5,000.01 5,500.00 137.50
    5,500.01 6,000.00 150.00
    6,000.01 6,500.00 162.50
    6,500.01 7,000.00 175.00
    7,000.01 7,500.00 187.50
    7,500.01 8,000.00 200.00
    8,000.01 8,500.00 212.50
    8,500.01 9,000.00 225.00
    9,000.01 9,500.00 237.50
    9,500.01 10,000.00 250.00
    10,000.01 10,500.00 262.50
    10,500.01 11,000.00 275.00
    11,000.01 11,500.00 287.50
    11,500.01 12,000.00 300.00
    12,000.01 12,500.00 312.50
    12,500.01 13,000.00 325.00
    Amount Minimum Maximum
    Service Fee
    13,000.01 13,500.00 337.50
    13,500.01 14,000.00 350.00
    14,000.01 14,500.00 362.50
    14,500.01 15,000.00 375.00
    15,000.01 15,500.00 387.50
    15,500.01 16,000.00 400.00
    16,000.01 16,500.00 412.50
    16,500.01 17,000.00 425.00
    17,000.01 17,500.00 437.50
    17,500.01 18,000.00 450.00
    18,000.01 18,500.00 462.50
    18,500.01 19,000.00 475.00
    19,000.01 19,500.00 487.50
    19,500.01 20,000.00 500.00
    20,000.01 20,500.00 512.50
    20,500.01 21,000.00 525.00
    21,000.01 21,500.00 537.50
    21,500.01 22,000.00 550.00
    22,000.01 22,500.00 562.50
    22,500.01 23,000.00 575.00
    23,000.01 23,500.00 587.50
    23,500.01 24,000.00 600.00
    24,000.01 24,500.00 612.50
    24,500.01 25,000.00 625.00
    25,000.01 25,500.00 637.50
    Amount Minimum Maximum
    Service Fee
    25,000.01 25,500.00 637.50
    25,500.01 26,000.00 650.00
    26,000.01 26,500.00 662.50
    26,500.01 27,000.00 675.00
    27,000.01 27,500.00 687.50
    27,500.01 28,000.00 700.00
    28,000.01 28,500.00 712.50
    28,500.01 29,000.00 725.00
    29,000.01 29,500.00 737.50
    29,500.01 30,000.00 750.00
    30,000.01 30,500.00 762.50
    30,500.01 31,000.00 775.00
    31,000.01 31,500.00 787.50
    31,500.01 32,000.00 800.00
    32,000.01 32,500.00 812.50
    32,500.01 33,000.00 825.00
    33,000.01 33,500.00 837.50
    33,500.01 34,000.00 850.00
    34,000.01 34,500.00 862.50
    34,500.01 35,000.00 875.00
    35,000.01 35,500.00 887.50
    35,500.01 36,000.00 900.00
    36,000.01 36,500.00 912.50
    36,500.01 37,000.00 925.00
    37,000.01 37,500.00 937.50
    Amount Minimum Maximum
    Service Fee
    37,500.01 38,000.00 950.00
    38,000.01 38,500.00 962.50
    38,500.01 39,000.00 975.00
    39,000.01 39,500.00 987.50
    39,500.01 40,000.00 1,000.00
    40,000.01 40,500.00 1,012.50
    40,500.01 41,000.00 1,025.00
    41,000.01 41,500.00 1,037.50
    41,500.01 42,000.00 1,050.00
    42,000.01 42,500.00 1,062.50
    42,500.01 43,000.00 1,075.00
    43,000.01 43,500.00 1,087.50
    43,500.01 44,000.00 1,100.00
    44,000.01 44,500.00 1,112.50
    44,500.01 45,000.00 1,125.00
    45,000.01 45,500.00 1,137.50
    45,500.01 46,000.00 1,150.00
    46,000.01 46,500.00 1,162.50
    46,500.01 47,000.00 1,175.00
    47,000.01 47,500.00 1,187.50
    47,500.01 48,000.00 1,200.00
    48,000.01 48,500.00 1,212.50
    48,500.01 49,000.00 1,225.00
    49,000.01 49,500.00 1,237.50
    49,500.01 50,000.00 and above 1,250.00

    *Suggested retail price is 2.5% of Padala amount

    To learn more about Pick-Up Anywhere, click here.

    Effective August 1, 2017, Smart Padala customers using the remittance service will only be charged when sending. Claiming of remittance will be free of charge. Service fee will be as follows:


    Amount Minimum Maximum
    Service Fee
    1.00 1,000.00 30.00
    1,000.01 1,500.00 45.00
    1,500.01 2,000.00 60.00
    2,000.01 2,500.00 75.00
    2,500.01 3,000.00 90.00
    3,000.01 3,500.00 105.00
    3,500.01 4,000.00 120.00
    4,000.01 4,500.00 135.00
    4,500.01 5,000.00 150.00
    5,000.01 5,500.00 165.00
    5,500.01 6,000.00 180.00
    6,000.01 6,500.00 195.00
    6,500.01 7,000.00 210.00
    7,000.01 7,500.00 225.00
    7,500.01 8,000.00 240.00
    8,000.01 8,500.00 255.00
    8,500.01 9,000.00 270.00
    9,000.01 9,500.00 285.00
    9,500.01 10,000.00 300.00
    10,000.01 10,500.00 315.00
    10,500.01 11,000.00 330.00
    11,000.01 11,500.00 345.00
    11,500.01 12,000.00 360.00
    12,000.01 12,500.00 375.00
    12,500.01 13,000.00 390.00
    Amount Minimum Maximum
    Service Fee
    13,000.01 13,500.00 405.00
    13,500.01 14,000.00 420.00
    14,000.01 14,500.00 435.00
    14,500.01 15,000.00 450.00
    15,000.01 15,500.00 465.00
    15,500.01 16,000.00 480.00
    16,000.01 16,500.00 495.00
    16,500.01 17,000.00 510.00
    17,000.01 17,500.00 525.00
    17,500.01 18,000.00 540.00
    18,000.01 18,500.00 555.00
    18,500.01 19,000.00 570.00
    19,000.01 19,500.00 585.00
    19,500.01 20,000.00 600.00
    20,000.01 20,500.00 615.00
    20,500.01 21,000.00 630.00
    21,000.01 21,500.00 645.00
    21,500.01 22,000.00 660.00
    22,000.01 22,500.00 675.00
    22,500.01 23,000.00 690.00
    23,000.01 23,500.00 705.00
    23,500.01 24,000.00 720.00
    24,000.01 24,500.00 735.00
    24,500.01 25,000.00 750.00
    Amount Minimum Maximum
    Service Fee
    25,000.01 25,500.00 765.00
    25,500.01 26,000.00 780.00
    26,000.01 26,500.00 795.00
    26,500.01 27,000.00 810.00
    27,000.01 27,500.00 825.00
    27,500.01 28,000.00 840.00
    28,000.01 28,500.00 855.00
    28,500.01 29,000.00 870.00
    29,000.01 29,500.00 885.00
    29,500.01 30,000.00 900.00
    30,000.01 30,500.00 915.00
    30,500.01 31,000.00 930.00
    31,000.01 31,500.00 945.00
    31,500.01 32,000.00 960.00
    32,000.01 32,500.00 975.00
    32,500.01 33,000.00 990.00
    33,000.01 33,500.00 1,005.00
    33,500.01 34,000.00 1,020.00
    34,000.01 34,500.00 1,035.00
    34,500.01 35,000.00 1,050.00
    35,000.01 35,500.00 1,065.00
    35,500.01 36,000.00 1,080.00
    36,000.01 36,500.00 1,095.00
    36,500.01 37,000.00 1,110.00
    37,000.01 37,500.00 1,125.00
    Amount Minimum Maximum
    Service Fee
    37,500.01 38,000.00 1,140.00
    38,000.01 38,500.00 1,155.00
    38,500.01 39,000.00 1,170.00
    39,000.01 39,500.00 1,185.00
    39,500.01 40,000.00 1,200.00
    40,000.01 40,500.00 1,215.00
    40,500.01 41,000.00 1,230.00
    41,000.01 41,500.00 1,245.00
    41,500.01 42,000.00 1,260.00
    42,000.01 42,500.00 1,275.00
    42,500.01 43,000.00 1,290.00
    43,000.01 43,500.00 1,305.00
    43,500.01 44,000.00 1,320.00
    44,000.01 44,500.00 1,335.00
    44,500.01 45,000.00 1,350.00
    45,000.01 45,500.00 1,365.00
    45,500.01 46,000.00 1,380.00
    46,000.01 46,500.00 1,395.00
    46,500.01 47,000.00 1,410.00
    47,000.01 47,500.00 1,425.00
    47,500.01 48,000.00 1,440.00
    48,000.01 48,500.00 1,445.00
    48,500.01 49,000.00 1,470.00
    49,000.01 49,500.00 1,485.00
    49,500.01 50,000.00 and above 1,500.00


  5. Magkano ang magpatop-up o mag-encash sa Smart Padala agents using my Smart Money account?

    Effective August 1, 2017, due to our new Isang Bayad policy, fees will be as follows:


    Amount Minimum Maximum
    Service Fee
    1.00 1,000.00 15.00
    1,000.01 1,500.00 22.50
    1,500.01 2,000.00 30.00
    2,000.01 2,500.00 37.50
    2,500.01 3,000.00 45.00
    3,000.01 3,500.00 52.50
    3,500.01 4,000.00 60.00
    4,000.01 4,500.00 67.50
    4,500.01 5,000.00 75.00
    5,000.01 5,500.00 82.50
    5,500.01 6,000.00 90.00
    6,000.01 6,500.00 97.50
    6,500.01 7,000.00 105.00
    7,000.01 7,500.00 112.50
    7,500.01 8,000.00 120.00
    8,000.01 8,500.00 127.50
    8,500.01 9,000.00 135.00
    9,000.01 9,500.00 142.50
    9,500.01 10,000.00 150.00
    10,000.01 10,500.00 157.50
    10,500.01 11,000.00 165.00
    11,000.01 11,500.00 172.50
    11,500.01 12,000.00 180.00
    12,000.01 12,500.00 187.50
    12,500.01 13,000.00 195.00
    Amount Minimum Maximum
    Service Fee
    13,000.01 13,500.00 202.50
    13,500.01 14,000.00 210.00
    14,000.01 14,500.00 217.50
    14,500.01 15,000.00 225.00
    15,000.01 15,500.00 232.50
    15,500.01 16,000.00 240.00
    16,000.01 16,500.00 247.50
    16,500.01 17,000.00 255.00
    17,000.01 17,500.00 262.50
    17,500.01 18,000.00 270.00
    18,000.01 18,500.00 277.50
    18,500.01 19,000.00 285.00
    19,000.01 19,500.00 292.50
    19,500.01 20,000.00 300.00
    20,000.01 20,500.00 307.50
    20,500.01 21,000.00 315.00
    21,000.01 21,500.00 322.50
    21,500.01 22,000.00 330.00
    22,000.01 22,500.00 337.50
    22,500.01 23,000.00 345.00
    23,000.01 23,500.00 352.50
    23,500.01 24,000.00 360.00
    24,000.01 24,500.00 367.50
    24,500.01 25,000.00 375.00
    Amount Minimum Maximum
    Service Fee
    25,000.01 25,500.00 382.50
    25,500.01 26,000.00 390.00
    26,000.01 26,500.00 397.50
    26,500.01 27,000.00 405.00
    27,000.01 27,500.00 412.50
    27,500.01 28,000.00 420.00
    28,000.01 28,500.00 427.50
    28,500.01 29,000.00 435.00
    29,000.01 29,500.00 442.50
    29,500.01 30,000.00 450.00
    30,000.01 30,500.00 457.50
    30,500.01 31,000.00 465.00
    31,000.01 31,500.00 472.50
    31,500.01 32,000.00 480.00
    32,000.01 32,500.00 487.50
    32,500.01 33,000.00 495.00
    33,000.01 33,500.00 502.50
    33,500.01 34,000.00 510.00
    34,000.01 34,500.00 517.50
    34,500.01 35,000.00 525.00
    35,000.01 35,500.00 532.50
    35,500.01 36,000.00 540.00
    36,000.01 36,500.00 547.50
    36,500.01 37,000.00 555.00
    37,000.01 37,500.00 562.50
    Amount Minimum Maximum
    Service Fee
    37,500.01 38,000.00 570.00
    38,000.01 38,500.00 577.50
    38,500.01 39,000.00 585.00
    39,000.01 39,500.00 592.50
    39,500.01 40,000.00 600.00
    40,000.01 40,500.00 607.50
    40,500.01 41,000.00 615.00
    41,000.01 41,500.00 622.50
    41,500.01 42,000.00 630.00
    42,000.01 42,500.00 637.50
    42,500.01 43,000.00 645.00
    43,000.01 43,500.00 652.50
    43,500.01 44,000.00 660.00
    44,000.01 44,500.00 667.50
    44,500.01 45,000.00 675.00
    45,000.01 45,500.00 682.50
    45,500.01 46,000.00 690.00
    46,000.01 46,500.00 697.50
    46,500.01 47,000.00 705.00
    47,000.01 47,500.00 712.50
    47,500.01 48,000.00 720.00
    48,000.01 48,500.00 727.50
    48,500.01 49,000.00 735.00
    49,000.01 49,500.00 742.50
    49,500.01 50,000.00 and above 750.00


    *Note: Smart Money users should be able to present their virtual account and/or their Smart Money card when availing of top-up or encashment.
  6. Ano-ano ang mga requirements para makapagpadala o makapag encash sa SMART Padala Centers?

    Isang valid ID lang ang kailangan para makapagpadala! Para makapag-encash, alamin ang Reference No. ng transaksyon at magdala ng isang Valid ID.

    List of Valid ID’s

    • Passport including those issued by foreign governments
    • Driver’s License
    • Professional Regulation Commission (PRC) ID
    • National Bureau of Investigation (NBI) Clearance
    • Police Clearance
    • Postal ID
    • Voter’s ID
    • Tax Identification Number
    • Barangay Certification
    • Government Service Insurance System (GSIS) E-card
    • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
    • Department of Social Welfare and Development (DSWD) Certification
    • Integrated Bar of the Philippines ID
    • Social Security System
    • Senior Citizen Card
    • Overseas Workers Welfare Administration
    • Seaman’s Book
    • Alien Certification of Registration/Immigrant Certificate of Registration
    • Government Office and GOCC ID e.g Armed Forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)
    • ID Issued by the National Council on Disability Affairs (NCDA);
    • Company ID’s issued by private entities or institutions registered with or supervised or Regulated either by the BSP, SEC or IC; and
    • Philhealth Health Insurance Card ng Bayan

    Hindi lang padala ang services ng Smart Padala Centers! To find out what other services they offer, click here.
  7. Paano mag-send via Smart Padala International?

    1. Go to a SMART Padala International Partner.
      Pumunta sa pinakamalapit na overseas remittance partner ng SMART Padala.
      Smart Money
    2. Mag-fill out ng Send form.
      Magpakita ng one (1) valid ID pagkabigay ng Send form.
      Smart Money
    3. Ibigay ang pera.
      Bayaran ang corresponding fee na ayon sa amount ng pera na ipapadala.
      Smart Money
    4. Kunin at itago ang receipt.
      Ang iyong transaction ay successful na! Sabihan na ang beneficiary.
      Smart Money

  8. Paano tumanggap via Smart Padala International through Cash Pick-Up?

    1. Go to the nearest SMART Padala International Center.
      Huwag kalimutan na magdala ng one (1) Valid ID.
      Smart Money
    2. Ipakita ang text confirmation from SMART Padala.
      Ang text na ito ay may Reference No. ng natanggap na remittance from abroad.
      Smart Money
    3. Mag fill-up ng Receive Money Transaction slip.
      Sagutan ng kumpleto at ilagay ang natanggap na Reference Number. Mag-present ng one (1) valid ID with photo.
      Smart Money
    4. Receive your remittance.
      Ang iyong remittance ay ibibigay ng SMART Padala International Center in cash. NO FEES FOR ENCASHMENT!
      Smart Money

  9. Paano tumanggap via Smart Padala International through my Smart Money Account?

    1. Hintayin ang confirmation from SMART Padala.
      Makakatanggap ka ng text from SMART Padala na magkukumpirma na ang pera galing abroad ay credited na sa iyong account.
      Smart Money
    2. I-check ang balance.
      I-verify ang natanggap na pera.
      Smart Money
    3. Gamitin na ang natanggap na pera Padala.
      Magshopping, magbayad ng bills, magpadala ng pera, o magwithdraw sa pinakamalapit na ATM!
      Smart Money

  10. Saan mahahanap ang Smart Padala International Partners abroad?

    Click here to view list of our Smart Padala International Partners abroad.

  11. Hanggang kailan valid ang padala kapag hindi pa ito na-claim?

    Ang mga matatanggap na padala ay valid hanggang 150 days. Pumunta na sa nearest Smart Padala Center para i-claim ang padala!

    To learn more about receiving Pick-Up Anywhere, click here.

  12. Paano kung wala ako natanggap na text ng Reference Number ko o kung nabura ko ang text message na may Reference Number?

    Madali lang! Kapag ikaw ay Smart/TNT Subscriber, i-text ang CHECK <space> PADALA to 8890 para makuha ang iyong Reference Numbers.

    Kapag ikaw ay Globe subscriber, please call our hotline number: (02) 845-7777 gamit ang iyong landline o 15177 gamit ang iyong Smart mobile number para malaman ang iyong Reference Numbers.

    To learn more about receiving Pick-Up Anywhere, click here.

  13. Ano ang pinagkaiba ng SMART Money at SMART Padala?

    Ang SMART Money ay isang reloadable prepaid card powered by SMART at MasterCrad that can do the following transactions:

    • Send and receive money
    • Receive remittance from abroad
    • Bills Payment
    • Purchase Airtime load
    • Card swipe transactions
    • ATM Withdrawal
    • Online Shopping
    SMART Padala is the domestic remittance service kung saan madali at affordable magpadala ng pera sa mga kapamilya o kamag-anak sa Pilipinas. Kahit anong network pwede ka na magpadala! Pumunta lang sa kahit anong SMART Padala Center na malapit sayo!

    To learn more about Smart Money at Smart Padala, click here.

  14. Ano ang fees at limits ng Smart Money Account?

    SMART Money Account Fees

    • Dormancy Fee
      An account is considered dormant if there is no activity within 5 years
      Effective April 1, 2017:
      Php 30 (Debited from account)

    Smart Money Account Limits

    • Card Balance LimitPhp 50,000.00 (P100,000 for remittance accounts)
    • Wallet to wallet Transaction LimitPhp 10,000.00
    • Max Amount Purchase/dayPhp 50,000.00

    Fees

    • Local fund transfer to a Smart Money accountP 5.00 service fee for the first P 1,000 *Additional Php 2.50 for every P 500.00 increment (debited from SMART Money account).

      Effective August 1, 2017, service fee for the first Php1,000 fund transfer will be Php10. Add Php5 for every increment of Php 500 (debited from Smart Money account). Fee does not apply to fund transfers to a Smart Padala agent.
    • Balance InquiryP 2.50 (debited from airtime)
    • Internet Lock/UnlockP 2.50 (debited from airtime)
    • Reload Money via Mobile BankingP 2.50 (debited from airtime)
    • Reload PrepaidP 2.50 (P 100 load balance requirement)
    • PayMaya Top-Up0.5% (debited from Smart Money Account)
    • Pay BillsP 2.50 (debited from airtime)
    • Loyalty Points InquiryP 2.50 (debited from airtime)
    • Other Phone TransactionsP 2.50 (debited from airtime)

    *Effective January 1, 2016, Smart Money MasterCard cardholders* will be charged the corresponding fees when sending and receiving money transfer transactions. The transfer fee will be P5.00 for the first Php 1,000 and Php 2.50 per additional increments of P500.

    *Does not include accredited SMART Padala Centers, retailers/trade, and corporate accounts (for salary/loan/commission disbursements, etc)

    *Effective May 22, 2016, enjoy waived transaction fees for airtime reload via Smart Money!
    Plus get a 4.5% discount for every transaction, actual value of airtime will be credited.


    To learn more about Smart Money, click here.
  15. May charge ba pag nag-receive ng padala sa Smart Money MasterCard?

    May P5.00 charge sa pag-tanggap ng P1000 at P2.50 for every additional increments of P500.


    Effective August 1, 2017, ang pag receive ng funds ay free of charge.


Gusto ko maging SMART Padala Center!

  1. Ano ang SMART Padala Center?

    Ang Smart Padala Center ay isang tindahan o establishment na tumatanggap at nakakapag-process ng SMART Padala transactions katulad ng:

    • Pagpapadala ng Pera
    • Encashment ng Domestic at International na Padala
    • Bills Payment
    • Airtime Load selling
    • PayMaya & SMART Money reloading

    Para malaman ang mga detalye sa Smart Padala Center services, click here.

  2. Ano ang mga benepisyo ng pagiging isang SMART Padala Center?

    • Dagdag na negosyo at dagdag kita
    • Maliit na puhunan
    • Dagdag customers
    • Competitive pricing
    • Maaaring magpadala sa kahit sino at kahit anong mobile network!

  3. Sinu-sino ang mga karaniwang customer ng SMART Padala Center?

    • Mga senders and receivers ng domestic remittance
    • Mga beneficiaries ng domestic remittance
    • SMART retailers (mga nagpapaload ng Load Wallet nila gamit ang Buy SMART Load)
    • SMART Money accountholders

  4. Sinu-sino ang mga pwede maging SMART Padala Center?

    • Mga existing na tindahan, retailer, establishment o institusyon
    • Mga registered Businesses
    • Kahit sino na may stall o tindahan kung saan pwede magpaload o magpaencash ng Smart Money ang mga Smart Money customers

  5. Anu-ano ang mga requirements?

    Small (Sari-Sari Store)

    • SMART Padala Center Enrollment Form (filled out) and Terms and Conditions
    • Mayor’s Permit
    • Valid ID of Authorized Signatory
    • Photo of the store with the store name and store owner

    Sole Proprietorship
    • SMART Padala Center Enrollment Form (filled out) and Terms and Conditions
    • DTI Registration
    • Valid ID of Authorized Signatory
    • BDO Letter of Request (1)
    • Mayor’s Permit (2)
    • Merchant Info Sheet
    • BIR Certificate of Registration (2)

    Partnership/Corporation
    • SMART Padala Center Enrollment Form (filled out) and Terms and Conditions
    • Articles of Incorporations/ByLaws
    • SEC Registration
    • Valid ID of Authorized Signatory
    • General Information Sheet
    • Secretary’s Certificate/Board Resolution
    • Merchant Info Sheet
    • BDO Letter of Request (1)
    • Mayors Permit (2)
    • BIR Certificate of Registration (2)

    (1) – Ito ay isang optional na dokumento na isusumite ng SMART Padala Centers na gusting mag enroll at mag avail ng Autosweep Facility.
    (2) – Ang dokumento na ito ay required per branch at isususmite sa SMART E-Money Inc. sa tulong ng accredited head office.

  6. Paano magpadala via Pick-Up Anywhere?

    1. Mag pa-fill-up ng Smart Padala Transaction Slip. Siguraduhing kumpleto ang detalye ng sender.
    2. Sa Smart Money Menu, piliin ang Transfer > Others at i-enter ang mobile number. Maaaring magpadala sa kahit anong network!
    3. Makakatanggap ka at ang beneficiary ng text message mula sa 8890, confirming na successful ang transaction.


    To learn more about Pick-Up Anywhere, click here.
  7. Paano mag-encash via Pick-Up Anywhere?

    1. Magpafill-up ng SMART Padala Transaction Slip. Ipapakita ng customer ang Reference Number na natanggap para mag-claim ng pera.
    2. Text GET <space> <Refeence Number> and send to 8890. Makakatanggap ka ng text message mula sa 8890.
    3. Ang customer mo ay makakatanggap ng text message na may One Time Pin. I-text ang OK <space> <One Time Pin> at i-send sa 8890.
    4. Makakatanggap ka ng text message mula sa 8890 na ang pera ay na-credit na sa account mo. Ibigay ang cash sa customer.
      Paalala: I-charge lamang si customer ng 2.5% na service fee. Siguraduhing klaro sa customer ang inyong siningil na service fee.


    To learn more about Pick-Up Anywhere, click here.
  8. Saan ma-credit ang Smart Padala Pick-Up Anywhere?

    Ma-credit ito sa Smart Money account mo! Kung may dalawang (2) Smart Money accounts ka, ito ay automatic na credited sa primary Smart Money account mo.

    Kapag ikaw ay may Smart Money at PayMaya accounts, ito ay automatic na credited sa Smart Money account mo.

  9. Paano mag-nominate ng Primary Account?

    I-text ang ENROLL<space>CARD<space><16-digit account number> at i-send to: 343

  10. Maaari ba mag-verify kung tama ang Reference No?

    I-text ang CHECK <space> <Reference No.> (Ex. CHECK 1234567890) at i-send to 8890 gamit ang cellphone na naka-link sa iyong Smart Money account. Walang charges sa pag-verify.

  11. Ano ang transfer fee for Smart Padala transactions?


    Min Max
    SMART Money
    Transfer Fee
    Airtime
    - 1,000.00 5.00 0
    1,000.01 1,500.00 7.50 0
    1,500.01 2,000.00 10.00 0
    2,000.01 2,500.00 12.50 0
    2,500.01 3,000.00 15.00 0
    3,000.01 3,500.00 17.50 0
    3,500.01 4,000.00 20.00 0
    4,000.01 4,500.00 22.50 0
    4,500.01 5,000.00 25.00 0
    5,000.01 5,500.00 27.50 0
    5,500.01 6,000.00 30.00 0
    6,000.01 6,500.00 32.50 0
    6,500.01 7,000.00 35.00 0
    7,000.01 7,500.00 37.50 0
    7,500.01 8,000.00 40.00 0
    8,000.01 8,500.00 42.50 0
    8,500.01 9,000.00 45.00 0
    9,000.01 9,500.00 47.50 0
    9,500.01 10,000.00 50.00 0
    10,000.01 10,500.00 52.50 0
    10,500.01 11,000.00 55.00 0
    11,000.01 11,500.00 57.50 0
    11,500.01 12,000.00 60.00 0
    12,000.01 12,500.00 62.50 0
    12,500.01 13,000.00 65.00 0
    Min Max
    SMART Money
    Transfer Fee
    Airtime
    13,000.01 13,500.00 67.50 0
    13,500.01 14,000.00 70.00 0
    14,000.01 14,500.00 72.50 0
    14,500.01 15,000.00 75.00 0
    15,000.01 15,500.00 77.50 0
    15,500.01 16,000.00 80.00 0
    16,000.01 16,500.00 82.50 0
    16,500.01 17,000.00 85.00 0
    17,000.01 17,500.00 87.50 0
    17,500.01 18,000.00 90.00 0
    18,000.01 18,500.00 92.50 0
    18,500.01 19,000.00 95.00 0
    19,000.01 19,500.00 97.50 0
    19,500.01 20,000.00 100.00 0
    20,000.01 20,500.00 102.50 0
    20,500.01 21,000.00 105.00 0
    21,000.01 21,500.00 107.50 0
    21,500.01 22,000.00 110.00 0
    22,000.01 22,500.00 112.50 0
    22,500.01 23,000.00 115.00 0
    23,000.01 23,500.00 117.50 0
    23,500.01 24,000.00 120.00 0
    24,000.01 24,500.00 122.50 0
    24,500.01 25,000.00 125.00 0
    25,000.01 25,500.00 127.50 0
    Min Max
    SMART Money
    Transfer Fee
    Airtime
    25,000.01 25,500.00 127.50 0
    25,500.01 26,000.00 130.00 0
    26,000.01 26,500.00 132.50 0
    26,500.01 27,000.00 135.00 0
    27,000.01 27,500.00 137.50 0
    27,500.01 28,000.00 140.00 0
    28,000.01 28,500.00 142.50 0
    28,500.01 29,000.00 145.00 0
    29,000.01 29,500.00 147.50 0
    29,500.01 30,000.00 150.00 0
    30,000.01 30,500.00 152.50 0
    30,500.01 31,000.00 155.00 0
    31,000.01 31,500.00 157.50 0
    31,500.01 32,000.00 160.00 0
    32,000.01 32,500.00 162.50 0
    32,500.01 33,000.00 165.00 0
    33,000.01 33,500.00 167.50 0
    33,500.01 34,000.00 170.00 0
    34,000.01 34,500.00 172.50 0
    34,500.01 35,000.00 175.00 0
    35,000.01 35,500.00 177.50 0
    35,500.01 36,000.00 180.00 0
    36,000.01 36,500.00 182.50 0
    36,500.01 37,000.00 185.00 0
    37,000.01 37,500.00 187.50 0
    Min Max
    SMART Money
    Transfer Fee
    Airtime
    37,500.01 38,000.00 190.00 0
    38,000.01 38,500.00 192.50 0
    38,500.01 39,000.00 195.00 0
    39,000.01 39,500.00 197.50 0
    39,500.01 40,000.00 200.00 0
    40,000.01 40,500.00 202.50 0
    40,500.01 41,000.00 205.00 0
    41,000.01 41,500.00 207.50 0
    41,500.01 42,000.00 210.00 0
    42,000.01 42,500.00 212.50 0
    42,500.01 43,000.00 215.00 0
    43,000.01 43,500.00 217.50 0
    43,500.01 44,000.00 220.00 0
    44,000.01 44,500.00 222.50 0
    44,500.01 45,000.00 225.00 0
    45,000.01 45,500.00 227.50 0
    45,500.01 46,000.00 230.00 0
    46,000.01 46,500.00 232.50 0
    46,500.01 47,000.00 235.00 0
    47,000.01 47,500.00 237.50 0
    47,500.01 48,000.00 240.00 0
    48,000.01 48,500.00 242.50 0
    48,500.01 49,000.00 245.00 0
    49,000.01 49,500.00 247.50 0
    49,500.01 50,000.00 250.00 0


    Effective August 1, 2017, please contact our Customer Care at (02) 8457777 or 15177 using a Smart & TNT SIM for the applicable fees and commission scheme.
  12. May fee ba sa pag-receive ng padala sa Smart Money account?

    Para sa accredited Smart Padala Centers, walang charges pag nakatanggap ka ng padala transaction sa iyong Smart Money account.

  13. Ano ang fees at limits ng Smart Money Account?

    SMART Money Account Fees

    • Dormancy Fee
      An account is considered dormant if there is no activity within 5 years
      Effective April 1, 2017:
      Php 30 (Debited from account)

    Smart Money Account Limits

    • Wallet to wallet Transaction LimitPhp 10,000.00
    • Max Amount Purchase/dayPhp 50,000.00

    Fees

    • Balance InquiryP 2.50 (debited from airtime)
    • Internet Lock/UnlockP 2.50 (debited from airtime)
    • Reload Money via MBSP 2.50 (debited from airtime)
    • Reload PrepaidP 2.50 (debited from airtime)
    • PayMaya Top-Up0.5% (debited from Smart Money Account)
    • Pay BillsP 2.50 (debited from airtime)
    • Loyalty Points InquiryP 2.50 (debited from airtime)
    • Other Phone TransactionsP 2.50 (debited from airtime)

    *Effective May 22, 2016, enjoy waived transaction fees for airtime reload via Smart Money!
    Plus get a 4.5% discount for every transaction, actual value of airtime will be credited.
  14. Paano mag-process ng Cash Pick-Up?

    1. Hingin sa customer ang valid ID at Reference Number ng natanggap na padala
    2. Text TRANSFAST <space> <Transfast Reference Number> at i-send to 8890
    3. Makakatanggap ng confirmation message from 8890 na may detalye ng customer at remittance amount.
    4. I-validate kung pareho ang customer details sa SMS and ID of customer.
    5. If correct, text OK <space> <Beneficiary’s Mobile #> at i-send to 8890.
      *Puwede mag-claim for all mobile networks
    6. Ibigay ang pera at transaction slip sa customer. Reminder, wag i-charge si customer! Ang commission mo ay automatic na ma-ce-credit sa iyong account.

  15. May natanggap ako na Reference Numbers na nagsisimula sa 08 at 53. Ito ba ay Valid Reference Numbers?

    Ang Reference Numbers na ito ay VALID for claiming. Ang mga transactions ay galing sa ating partners tulad ng ECPay, 7-Eleven. Bayad Center, Cebuana Lhuillier, Palawan Pawnshop, Sendah Remit, HAPINOY, PaySwitch, eTap Inc., Global Access, iBayad, GPRS, and POS!BLE.NET.

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